Frequently asked questions

No. There are no accounts on this site — no sign-up, no password. Checkout asks for your name, phone number, address and district, and that's it.

Add what you want to your cart, go to checkout, fill in your delivery details and choose how you'd like to pay. You'll get an order number on the confirmation screen.

Message us on WhatsApp with your order number as soon as you can. If it hasn't been handed to the courier yet we can usually change or cancel it.

All 64 districts of Bangladesh. Pick your district at checkout. We don't ship outside the country.

100 BDT to Dhaka, Gazipur and Narayanganj — including every area inside Dhaka, such as Savar and Keraniganj. 120 BDT everywhere else in Bangladesh. It is added once you select your district, and you'll see it in the order summary before you place the order.

2 to 4 days, anywhere in Bangladesh. Holidays and strikes can add a day or two.

Cash on delivery, or bKash. Choose at checkout.

Not with cash on delivery — you pay the courier when the parcel reaches you. Nothing is taken beforehand.

Yes — and you must. Open it while the delivery man is still there and check the product, the colour and the condition. If anything is wrong, hand it straight back to him and don't pay. Once he has left with your money we can't take it back.

It depends on the piece. Every product page has a Materials panel listing exactly what that item is made from — check there rather than assuming from the photo.

They're close, but screens vary and so does lighting. If an exact shade matters to you, message us before ordering and we'll tell you honestly how it looks in the hand.

It's on the confirmation screen right after you order — five characters, letters and numbers. Keep it: it's what the tracking page and our support both work from.

Enter your order number on the tracking page. You can also send it to us on WhatsApp and we'll look it up for you.

Return it to the delivery man on the spot, before you pay — that is the whole process. Then message us on WhatsApp and we'll send the right one. We can't accept a return after he has gone, which is why checking at your door matters.