Return Policy

Open the parcel and look at what is inside while the delivery man is still with you. He will wait — this is normal, and you are entitled to it.

Check that it is the right product, the right colour, and that nothing is damaged.

Hand the item straight back to the delivery man and do not pay for it. That is the whole return process — there is nothing to fill in and nobody to email.

Tell us on WhatsApp afterwards so we know what happened and can send the right one out.

Once he has gone with your money, the sale is final. We cannot accept a return two or three days later, and we cannot exchange an item because it was not what you expected once you had a proper look.

We know this is strict. It is the only way a cash-on-delivery shop can work without every parcel becoming a negotiation — and it is why we ask you to take the extra minute at your door.

Refuse it. Do not accept a torn or wet parcel and do not pay for it, even if the delivery man says you can sort it out with us later. Send it back with him and message us.