Terms & Conditions

By browsing this site or placing an order you agree to these terms. Please read them before you order.

You do not need an account. We ask only for the name, phone number and address we need to deliver your order.

Please give details that are correct and yours to give. We may cancel an order placed with details we cannot reach or verify.

All prices are in Bangladeshi Taka and include no separate charge beyond delivery.

Prices can change without notice, but never after you have ordered: the price you are charged is the one shown when you placed the order.

We describe and photograph every product as accurately as we can. Colours can look different from screen to screen.

An order placed here is an offer to buy. It becomes an agreement when we confirm it — normally by phone.

We may decline or cancel an order if the item has sold out, if a price was shown wrongly, or if we cannot reach you to confirm. If money has already changed hands, we return it.

We may also decline orders that look automated or repeated. If we have got that wrong, please call us and we will take the order over the phone.

Bag Emporium sells bags, wallets and travel carry online and from its shop, and delivers across Bangladesh.

We deliver to all 64 districts, normally within 2 to 4 days.

Delivery is 120 BDT, and 100 BDT to Dhaka, Gazipur and Narayanganj. The charge is shown before you place the order.

Delivery times are our honest estimate and not a guarantee. Weather, strikes and the courier's own delays are outside our control.

Cash on delivery: you pay the delivery person when the parcel reaches you.

Where an advance or an online payment is offered, it is taken through the payment provider named at checkout. We never see or store your card or wallet details.

Open the parcel and check it while the delivery person is still there.

If anything is wrong — the wrong item, the wrong colour, or damage — hand it straight back, unpaid. There is nothing to arrange and nothing to pay.

Once the delivery person has left with the money, the sale is final. We do not take returns a day or two later, and we do not take returns for a change of mind.

Talk to us first. Most things are settled in one message on WhatsApp or one phone call, and we would rather fix it than argue about it.

These terms are governed by the laws of Bangladesh.

The product photographs, descriptions and the Bag Emporium name are ours. Please do not copy them for another shop.

We may update these terms. The date at the top of this page is when they last changed, and the terms that apply to your order are the ones published when you placed it.