Privacy Policy

To take and deliver an order we ask for your name, phone number, delivery address, district and thana. You may also give us an email address and a postal code, and the order goes through perfectly well without either.

There are no customer accounts on this site, so there is no password to keep and you do not need to register to shop.

So that we can run the shop and understand what people are looking for, we keep a record of activity on the site: the pages and products you look at, how long you spend on them, what you type into the search box — even when you do not press search — and how far you get through checkout, including a basket you begin but do not finish.

That activity is grouped into visits. Against each visit we record the internet address your device is using at the time, the general type of device and browser your browser reports — for example “Chrome on Android” — and, if you arrived from an advert or a link we shared, which one it was. None of that asks your permission, because none of it needs any: an internet address and a browser description arrive with every request any website receives.

We do this with a first-party cookie that gives your device an id for this shop alone. Ours is not an advertising cookie: it is not shared with anyone and we do not use it to follow you around other websites. Advertising cookies are a separate matter and are described below.

We also work out a short technical marker from a number of things your browser and device reveal simply by drawing a web page — the size of your screen, your time zone and language, the general capabilities of the device including how it renders graphics, and which common fonts are installed. We keep that marker, and we keep those readings alongside it, so that a person can look at two visits and judge for themselves whether they came from the same device rather than trusting a number. Its one purpose is to recognise the same browser making repeated fake orders when the cookie above has been cleared. It is never used for advertising, never shared, and never sold, and it is deleted on the same timetable as everything else on this list.

Alongside those, we note whether your browser reports that it is being controlled by a program rather than by a person — browsers volunteer this themselves — and whether the page was opened inside another app such as Facebook or Instagram rather than in a browser of its own. Neither of those stops an order or changes anything you see. They exist because this shop takes payment on delivery, so an order costs us the delivery whether or not it was real, and a run of orders placed by a program is the one thing we cannot afford to miss. A person looks; nothing is decided automatically.

If you place an order, this activity is linked to that order so we can help you if you call. If you never order, it is not tied to your name.

When we advertise on Facebook, Instagram, Google or TikTok, those companies' own measurement tools run on this site. They set their own cookies, they can recognise you on other websites too, and that is how an advert for something you looked at here can follow you elsewhere. The cookie described above is ours and does none of that; these are theirs and do.

So that we can tell which adverts actually lead to a sale, our server also reports a completed order to Facebook. It sends what the order was worth, which products were in it, and your phone number and email address scrambled first, so they do not travel as readable text. It is used to match a sale to an advert you were shown, and for nothing else.

Before any of Facebook's or Google's measurement tools are loaded we ask you, in a bar at the bottom of the page, and nothing of theirs runs until you say yes. Saying no is one press, the same as saying yes, and the shop works exactly the same either way — you can still browse, order and track a parcel. If you say no, a completed order is never reported to Facebook either. What continues is only our own record described above, which stays with this shop.

You can stop advertising cookies in your browser's settings, or through Facebook's and Google's own advert settings. The shop works exactly the same either way.

If you send us a message, sign up for updates, or ask to be told when something is back in stock, we keep the details you gave us so we can reply or let you know. We do not add you to anything you did not ask for.

To process and deliver your orders, to answer your questions, to protect the shop from fake and fraudulent orders — for which we note the internet address, the device description and the browser marker described above — and to understand what our customers want so we can stock it.

We keep browsing activity for a limited period and then delete it. Order records are different: those we keep, because they are the shop’s account of what was sold and are needed for tax and for any dispute.

We never sell your information. The courier who delivers your parcel is given your name, phone number and address — that is all they need, and all they get.

If we are running adverts, Facebook, Google or TikTok also receive the measurement described above. Apart from the courier, the payment provider and those advert companies, nobody else receives anything.

When online payment is offered, the payment provider handles its own part of the transaction.

Payment details entered through bKash, Nagad, or other providers are handled securely by those providers. We never see or store your bKash PIN or your card number.

You can ask us what we hold about you, or ask us to remove it — message us on WhatsApp; the number is on our Contact page. Turning cookies off in your browser stops the activity record above, and you can still browse and place an order without it.

If you have placed an order, we cannot remove the order record itself — it is the shop’s account of a sale — but everything about your browsing can be removed on request.